Fees, Deposits, Cancellation Policies (For stays greater than 29 days)
Frequently Asked Questions
In order to operate corporate housing and vacation rentals with some of our properties, we are required to provide a simple background screening for all guests. We use Cozy.co for our screenings. It is a 3rd party site, which is simple to use and secure. Please visit https://cozy.co/how-cozy-works/screen-applicants to learn more information.
If there is ever an emergency within a unit (gas leak, water leak, electrical problem, etc.) you can reach us during our office hours. If there is ever an emergency within the rental during after-hours, we have an emergency number that you will receive in your final travel documents. This number (888) 951-4454 will connect you to one of our employees to assist you right away.
We ask you to please let us know during your stay if not everything is up to your standards or if you’ve noticed something is broken. We have a full-time Property Manager who can be reached at (888) 951-4454, so most cases we are able to solve the issue same-day. If we’re unable to solve the issue in a timely manner, we will contact you regarding follow up for the inconvenience.